A WELLS Fargo customer said that two lots of $5,000 disappeared from her accounts in a situation the bank said was not ‘typical.’
Rowena Pagtakhan, from American Canyon, California, around 40 miles north of San Francisco, claimed this situation caused her a great deal of stress.
“I was losing sleep because I was at the end of the rope,” she said.
Pagtakhan said she followed each step Wells Fargo gave her and eventually discovered what had happened.
She said: “So I was transferred from one department to another. Many phone calls.
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“I had to eventually go to the branch to get it straightened out.
“Then at the branch, I learned that somebody got a hold of the check that I deposited and it clearly was made payable to me.”
Pagtakhan claimed that the check, which was mistakenly handed to somebody else, was then cashed and that resulted in $10,000 leaving her account.
The issue was later resolved with Wells Fargo and Pagtakhan got her money back, but she claimed this happened after she reached out to KABC-TV.
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She said: “All of a sudden they were actively contacting me, then all of a sudden they made the correction, as they should have.”
Wells Frago told KABC-TV that the situation was a fraud case.
In a statement, they said: “We sincerely apologize for the inconvenience and worry they encountered during the time it took to solve this fraud event.”
Wells Frago added that they could not discuss specific aspects of this case but added that it was unusual.
Pagtakhan added that she felt relieved that the situation was now fixed.
“Now I can sleep better,” she said.
The US Sun has reached out to Wells Fargo for comment.
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