A CUSTOMER was worried that they would not receive the $33,000 they deposited with Bank of America after their branch closed down.
Brian Leonard, from Oakland, California, deposited thousands of dollars with a teller at his local bank but was worried when he did not see the money in his account.
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Leonard claimed that his local branch shut down just hours after he made the deposit that he then could not trace.
The California man alleged that he transferred $33,000 from his Wells Fargo account to his Bank of America account to pay contractors for a kitchen renovation.
Leonard said he brought a cashier’s check to the Bank of America teller but thought his deposit was not posted as it did not appear in his account the next day, according to ABC affiliate KABC-TV.
He said: “And she said it would post that afternoon or next morning at the latest.”
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Leonard claimed he then called the bank but a representative could not help him.
He said: “The woman said that there was no record of the transaction so as far as she was concerned no transaction happened.”
After visiting the branch the next morning, to find it had closed, he visited another local branch that had also shut down.
Leonard claimed that he started to feel worried once he encountered the shuttered banks.
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He said: “When I realized the branch was closed and the teller that took my $33,000 cashier’s check is nowhere to be found my heart sank into my stomach.
“I feel like I just saw a boat leaving the dock and my money is on the boat.”
He added: “So that’s when I started to get very nervous it’s just like the branches are closing the people that I’ve had contact with are gone.”
Leonard then said he went to a third branch that was open but the manager could not help him due to there being no record of the transaction.
Despite allegedly showing staff the cashier’s check and deposit receipt Leonard could not get help until he contacted the bank’s CEO, the federal government, and KABC-TV.
The issue was resolved after Bank of America traced the deposit and issued the $33,000 into his account.
Bank of America said that the cashier’s check was made out to the bank rather than the customer and that caused a delay in the process.
The bank also added that the branch closure was temporary rather than permanent.
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