MEIJER customers have voiced their frustration with a deal that isn’t available to everyone.
As more people turn to ordering groceries online, stores have started offering special deals exclusively to those digital customers.
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Just like there are in-store deals, some deals are reserved for customers ordering groceries for pickup or delivery.
However, this hasn’t sat well with everyone.
On X, formerly known as Twitter, Meijer shopper Austin asked the company: “What the hell is this?”
He attached a screenshot of the store’s app showing “In Store Only” prices for some chicken tenders.
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Meijer replied: “This means you can not get this price on an online order. I apologize for the inconvenience.”
“Oh I get that. I was just curious about the audacity,” Austin wrote.
“But seriously is this going to be a regular thing? I like online ordering and this feels like forced inconvenience.”
The store clapped back: “It’s a sale. An in-store deal. We have online-only deals also. I’m sorry Meijer tries to be fair to everyone. Lots of online exclusives to take advantage of.”
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Other shoppers have complained about the store’s app constantly being down and being difficult to use.
“What is with your app? None of the buttons on the screen to pick up orders work. Can’t approve or decline substitutions. Can’t say I’m on my way or there. Can’t review the receipt. Why does this keep happening?” wrote a frustrated customer.
Another wrote: “Fix your login problem. You have a nice points system for MPerks, but we can’t redeem the points if we can’t log in.”
UNHAPPY SHOPPERS
As grocery stores across the country make changes to try and accommodate new shopping habits, more customers seem to push back against them.
One popular trend across the industry has been installing self-checkout registers in lieu of traditional staffed lines.
While some people enjoy the convenience, the backlash has been swift and harsh at many stores.
Among the most common complaints are longer lines and faulty machines.
One Kroger shopper said they would boycott the store over the machines after they were accused of stealing.
On X, shopper D.J. wrote: “I am officially boycotting Kroger. Self-checkout accused me of stealing a $2 box of crackers. After they pulled the security video and checked my bags and receipt, they were satisfied.”
“But then they tried to overcharge me for pineapple. I’m done!”
Another customer wrote: “Sick and tired of having to do self-checkout and very long lines. Kroger…no wonder HEB is killing y’all here HEB will be getting all my business.”
HEB is one of Kroger’s competitors.
A third shopper shared a video of a store that has over 20 self-checkout registers, but only a handful of them were in use.
“Everybody hates this Kroger. This ruins grocery shopping,” they said in the video.
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These complaints come amid further frustration from shoppers as Kroger cancels a popular service and drops rewards.
Plus, Target shoppers have slammed the company after it announced multiple stores will close across the country.
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