DISH Network customers remain in the dark as the company’s days-long outage continues.
Dish customers have taken to Twitter to share their fury over the prolonged outage, with many fearing the possibility of a cyber-attack.
The issues began on Thursday and have persisted in the days since.
The outage has affected customer service lines and the company’s website.
Customers have reported issues attempting to contact customer service and also when trying to pay bills online.
Dish employees have also been affected, as some have been left unable to work due to the outage, The Verge reported.
A Dish spokesperson confirmed to The U.S. Sun that the company is investigating the issue.
“We experienced a systems issue with our corporate network on February 23 that is affecting our internal servers and telephone systems, and the issue is being investigated,” the spokesperson said.
“Our DISH TV, Sling TV, Wireless services, and data networks continue to operate and are up and running. However, some of our corporate communications systems, customer care functions, and websites were affected.
“Our teams are working hard to restore affected systems as quickly as possible and are making steady progress.”
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Dish shared a message on its website thanking customers for their patience as the company continues to experience an “internal system issue.”
“We are experiencing a system issue that our teams are working hard to resolve,” the message begins.
“For help with common issues, please select the Customer Support option below to see our FAQs and Troubleshooting guides.
“So that we may assist you with New DISH service, please request more information below.”
While the company has not addressed the cause of the issue, some customers believe Dish has become the victim of a cyber-attack.
“Dish Network site still down and so is the phone. I believe they were hacked,” one person tweeted.
“Why is the dish network verification not working? Been down since last Thursday,” wrote another. “Dish down for 5 days! #Cyberattack?”
And a third person fumed: “I am so done with Dish Network!
“We have not been able to log onto our apps for 5 days now and it’s a rumor that you guys have had a ransomware attack but you haven’t admitted yet! WHY??”
Meanwhile, Dish stock tumbled by six percent on Monday as the outage continued.
The company’s website remained down through Monday.
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