SEVERAL bank chains have announced fall closures as some work to reimagine the customer experience.
More closures were recently announced, bringing the total in one state up to 21 across multiple banks.
Of the branches closing this fall, many have a second location in that city that will remain open.
Santander, meanwhile, has announced that it is closing locations because more customers are banking electronically.
“Like many industries, our customers’ preferences have changed, with more customers choosing to bank with us online,” Santander said.
“Therefore, we are reimagining the customer and employee experience by simplifying our processes, refining our branch footprint, and increasing our investment in digital capabilities to align with the evolving needs of our customers.”
Wells Fargo released a similar statement: “We continuously evaluate our branch network in light of changing customer needs, the increase in the use of digital banking and market factors.”
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City National Bank will close four locations in California as well.
First Citizens Bank will shut down a North Carolina branch this fall.
Overall, California is losing more than 20 bank locations in the coming months.
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