WALMART has confirmed a major returns policy in time for the holiday season – but it hasn’t announced it with a fanfare.
The retail giant has extended holiday returns to January 31, 2024, meaning customers can still bring back unwanted purchases and presents into the new year.
On its website, Walmart says: “Most items purchased between 10/1/23-12/31/23 can be returned into the new year.”
Returns are available for nearly everything sold at Walmart, and its policy applies to purchases from stores, Walmart.com, Walmart Business, or from Marketplace sellers on Walmart.com.
However, items purchased from dealers or resellers and not Walmart or Walmart.com directly aren’t eligible for return, refund, or exchange.
The U.S. Sun has covered Walmart’s extended return policies before.
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Walmart shoppers will be eligible for extended return policies, as well as various sales on seasonal items.
Previously, shoppers slammed Walmart for having the “worst warranty policy.”
It comes after new research found retailers can save money and better serve customers by incorporating AI into return policies.
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Under Walmart’s policy, people who do not have a receipt will have to show a valid government-issued photo ID to exchange the products or get a Walmart gift card.
While at Target, any customer without a receipt will not get a refund or exchange.
Research shows that AI-based return models can limit loss and improve the customer’s shopping experience.
AI can analyze each shopper’s habits to create a customized return policy that responds to their actions.
AI-driven policies would allow retailers to adjust to a shopper’s behavior with automatic warnings issued should they start to abuse return privileges.
A researcher summed up the strategy as rewarding top shoppers with loose return policies and rewards while closely monitoring customers who are more likely to harm the business.
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